Information Technology (IT) has become the global management strategy of the current century. With the open up of world’s economy, free-market and GLOBAL COMPETITION, today’s companies often found themselves rendered into an UNPREDICTABLE, rapid changes situation. A situation which require critical strategic move to enhance current operation, both internally and externally.
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The emerge of ISO quality award and the immense popular of Internet, Intranet & E-commerce proves companies today, indeed, very serious in improving their operational performance to be able to COMPETE not only regionally, but globally.
As companies become more focus in operational improvement, feedback on operation or so call missions critical information (MCI) and its analysis is much needed. Information Technology (IT) is often used as tools to automate the information generating processes. Hence, the emerge of Information Technology brings us into the current environment of what we called the DIGITAL INFORMATION AGE
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